Shipping Policy

Shipping methods and timelines depend on the product, dispensing pharmacy, patient location, storage requirements, carrier conditions, weather, and applicable requirements.

The estimate shown before payment is not a clinical guarantee.

Shipping information

Before payment, the checkout page shows the available shipping method, shipping cost, estimated timing, and any product-specific conditions.

Tracking information is provided when available.

Medication delivery

When medication arrives, inspect the package and follow the pharmacy label and instructions. If the package is damaged, delayed, tampered with, or may have been stored outside the required conditions, contact the dispensing pharmacy before use.

Address information

Provide an accurate delivery address and notify Julora or the dispensing pharmacy if your address changes. Certain addresses, jurisdictions, products, or shipping methods may not be eligible.

Lost or stolen packages

Contact support and the dispensing pharmacy promptly if a package is missing. Responsibility and available remedies depend on the product, carrier, delivery record, pharmacy policy, and applicable law.