Patient bill of rights and responsibilities

These rights apply to care provided through Beluga Health LLC and its licensed providers, and to your interactions with Julora Health LLC.

Your rights

• To know who is treating you, the name, credential and license of the provider responsible for your care, and the state where they are licensed.
• To informed consent, a plain explanation of what is proposed, the risks, the benefits, the alternatives, and what happens if you do nothing, before you decide.
• To refuse or stop treatment, at any time, without your other care being affected. Ask your provider how to stop a medication safely.
• To ask questions and get an answer, in language you understand, from a person.
• To your records, to see and get a copy of your medical record, and to ask for a correction.
• To privacy and confidentiality, your health information is handled under HIPAA by Beluga Health LLC and is never sold.
• To know the cost before you pay, the price, the billing interval and the cancellation terms, in writing, before payment.
• To a second opinion or in-person care, including a referral or a recommendation to see a clinician in person.
• To a different provider, you may ask to be reassigned.
• To care without discrimination, regardless of race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status or source of payment.
• To communication support, language assistance at no cost to you, and accessible formats on request.
• To complain, and to have it reviewed and answered without any effect on your care.

Your responsibilities

• Give accurate and complete information.
• Tell your provider where you are located.
• Follow the plan you agreed to or tell your provider you have not.
• Report side effects.
• Keep your account details current and private.
• Treat staff and clinicians respectfully.
• Pay for the services you have agreed to.

How to raise a concern

Email support@getjulorahealth.com or call +1 562 512 4974, Monday–Friday, 9am–6pm Pacific. Clinical complaints are forwarded to Beluga Health LLC for review. Write to us at Julora Health LLC, Center 2187, 6 Centerpointe Dr, La Palma, CA 90623, USA. You may also contact the medical board in your state, or the US Department of Health and Human Services Office for Civil Rights about a privacy concern.