Privacy Policy

This Privacy Policy explains how Julora Health and the entities identified in this policy collect, use, disclose, retain, and protect information when you visit our website, use our services, complete an assessment, communicate with us, receive care, make a payment, or otherwise interact with us.

Different entities may perform different functions, including website operation, administrative support, clinical care, pharmacy fulfillment, payment processing, customer support, communications, analytics, and security. This policy identifies those roles and the information each role may handle.

Information we may collect

Depending on how you interact with Julora, we may collect:

• Contact and account information, such as your name, email address, telephone number, username, and account credentials.
• Location information, including the state or jurisdiction needed to determine service availability and provider licensure.
• Health and assessment information, such as goals, medical history, medications, allergies, pregnancy-related information, prior treatment, and information relevant to provider review.
• Appointment, prescription, pharmacy, laboratory, and care-coordination information where applicable.
• Payment, billing, transaction, shipping, and customer-support information.
• Device, browser, log, cookie, and website-use information.
• Communications and information you choose to provide in support requests.

How we use information

We may use information to:

• Provide, coordinate, and administer services.
• Route information to a licensed provider for review.
• Support pharmacy fulfillment and medication-related communication.
• Process payments, refunds, cancellations, and account requests.
• Respond to support and privacy inquiries.
• Communicate about appointments, prescriptions, care, account activity, or transactions.
• Maintain security, prevent fraud, investigate misuse, and protect patients and the service.
• Improve website performance and accessibility.
• Send marketing communications when you have provided the required consent or where otherwise permitted by law.
• Comply with legal, regulatory, reporting, and professional obligations.

Who may receive information

Information may be disclosed to the entities and vendors needed for the services described in this policy, including the clinical entity, licensed providers, dispensing pharmacy, laboratories, payment processors, hosting providers, support vendors, communications providers, identity-verification providers, security vendors, and professional advisers.

The policy must identify which vendors receive health information, which vendors receive only account or transaction information, and which analytics or advertising technologies are not permitted to receive sensitive health information.

Health information and clinical records

Where applicable, health information and clinical records are handled under the privacy requirements that apply to the clinical entity and the services provided. The Notice of Privacy Practices explains permitted uses and disclosures, patient rights, complaint procedures, and the clinical entity’s duties where that notice is required.

Your choices and rights

Depending on where you live and the applicable law, you may have rights to request access to, correction of, deletion of, or information about personal information; to opt out of certain marketing, sale, or sharing activities; and to submit a complaint.

Instructions for submitting a request are provided in the Privacy Requests section of this policy.

Security and retention

We use administrative, technical, and physical safeguards appropriate to the information and services involved. No method of transmission or storage is completely secure.

We retain information for the period reasonably necessary for care, legal, regulatory, business, safety, security, dispute, and recordkeeping purposes. Retention periods may differ for clinical records, billing records, account records, and marketing preferences.

Privacy contact

For privacy questions or rights requests, use the Privacy Request channel identified on this page. Do not include detailed medical information in an ordinary email unless that channel is expressly approved for the information you are sending.

Privacy Request channel: support@getjulorahealth.com